Last updated: August 2026
This policy explains how Robinson Roofers, trading as Robinson Roofing and Maintenance (“we”, “us”, “our”), collects and uses your personal information when you use this website or contact us, and it explains your rights. We are the data controller responsible for your information.
Who we are and how to contact us
Robinson Roofers provides roofing and property maintenance services across London, Kent and Essex. You can contact us about this policy, or about the information we hold about you, here:
- Email: info@robinsonroofers.co.uk
- Phone: 07799 173 717
- Post: 12 Stonechat Mews, Greenhithe, Kent, DA9 9TY
The information we collect
When you fill in an enquiry form on this website we collect the details you choose to give us. That is your name and phone number, which are required in order to send the form, and your email address, postcode, the service you selected and the message you write, which are optional on the quote form. On the contact form a message is also required.
The website also records the page the enquiry was sent from, the web address of that page, the date and time it was submitted, whether you ticked the consent box, and the IP address of the device that sent it. The IP address and a short record of your browser are kept only to identify and prevent automated spam submissions.
We do not knowingly collect information from anyone under the age of 16.
Why we use it, and our lawful basis
We use your information to respond to your enquiry and provide a quote, to arrange and carry out any work you ask us to do, to keep a record of enquiries so we can follow them up and manage our business, and to protect the website from spam and misuse.
Our lawful basis is our legitimate interests in responding to enquiries, running our business and keeping the website secure, and, where you are asking us to quote or to carry out work, taking steps at your request before entering into a contract. Where we rely on consent, for example for non essential cookies, you can withdraw that consent at any time.
Who we share it with
We do not sell your personal information and we do not share it for anyone else to market to you. To run the website and follow up enquiries we use a small number of trusted providers who process information on our behalf: our website host, which stores the enquiry record; our email provider, so the enquiry reaches us; and, where we use one, our customer management system, so we can manage your enquiry and contact you about it. These providers only process your information in order to provide their service to us and are required to keep it secure. We may also disclose information where the law requires it, or to establish, exercise or defend legal claims.
How long we keep it
We keep enquiry records for up to 24 months after your last contact with us, unless we have carried out work for you, in which case we keep the job record for 6 years to meet our tax and insurance obligations.
Cookies
A cookie is a small text file a website stores on your device. This website sets no analytics or marketing cookies until you have chosen to allow them.
Strictly necessary cookies. These are needed for the website and its security to work, and to remember your cookie choice. They cannot be switched off. This includes a cookie named “rr_consent”, which records which categories you allowed and when, and lasts for up to 180 days.
Analytics cookies, only if you allow them. With your permission we may use analytics to understand how visitors use the site so that we can improve it. Nothing analytics related loads unless you allow that category.
Marketing cookies, only if you allow them. With your permission we may use advertising or remarketing tools. Nothing marketing related loads unless you allow that category.
Our fonts are hosted on this website rather than loaded from another company, so no third party is contacted before you have made your choice. You can change or withdraw your choice at any time using the Cookie Settings link in the footer of every page.
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to ask us to correct information that is wrong or incomplete, to ask us to delete your information, to ask us to restrict or object to how we use it, to ask us to transfer your information where that right applies, and to withdraw consent at any time where we rely on it. To exercise any of these rights please contact us using the details above. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.